Accessibility statement for faq.insolvency.gov.uk

This accessibility statement applies to https://faq.insolvency.gov.uk This service allows customers to get clear answers to questions around some of our core services.

We want as many people as possible to be able to use the service. For example, that means you should be able to:

  • change colours, contrast levels and fonts using browser or device settings
  • navigate most of the website using a keyboard or speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We've also made the text in this service as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this service is

We believe parts of this service are accessible, but we do not yet know if it fully meets the Web Content Accessibility Guidelines (WCAG) 2.2 AA standard.

We have carried out basic accessibility checks and used standard GOV.UK components designed to be accessible. We plan to commission a full accessibility audit to identify any remaining issues.

This audit will be conducted alongside our other digital services during the next scheduled audit.

Feedback and contact information

If you find any problems not listed on this page or think we're not meeting accessibility requirements, contact: Contact GOV.UK - GOV.UK

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Technical information about this website's accessibility

The Insolvency Service is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

The compliance status of this service will be tested as part of an accessibility audit and updated in due course.

What we're doing to improve accessibility

We aim to conduct an audit of this service alongside our other digital services as/when these are scheduled.

Preparation of this accessibility statement

This statement was prepared by the internal project team on 18th March 2026. It was last reviewed on 16th March 2026.